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Want to turn unhappy customers into loyal advocates? From complaints to compliments is one of our Practice team training modules available to the whole practice team, AOP members and non-members. Henry Leonard, head of clinical and regulatory at the Association of Optometrists, and Paul Chapman-Hatchett, clinical consultant at the Optical Consumer Complaints Service, discuss how to tackle complaints effectively. Learn more and take the module here: https://ow.ly/gMJs50WqIQp | Optometry Today
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Want to turn unhappy customers into loyal advocates? From complaints to compliments is one of our Practice team training modules available to the whole practice team, AOP members and non-members. Henry Leonard, head of clinical and regulatory at the Association of Optometrists, and Paul Chapman-Hatchett, clinical consultant at the Optical Consumer Complaints Service, discuss how to tackle complaints effectively. Learn more and take the module here: https://ow.ly/gMJs50WqIQp | Optometry Today
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