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ITIL adalah singkatan dari Information Technology Infrastructure Library. 🧠 Penjelasan simpel: ITIL itu panduan / framework untuk mengelola layanan IT (teknologi informasi) supaya: \t•\tlebih rapi \t•\tlebih efisien \t•\tdan memuaskan pengguna ⸻ 📌 Contoh gampang: Misalnya kamu punya bisnis atau kantor: \t•\tInternet tiba-tiba mati \t•\tAplikasi error \t•\tLaptop karyawan rusak Nah, ITIL ngajarin cara menangani masalah itu dengan sistem yang jelas, bukan asal-asalan. ⸻ ⚙️ Isi utama ITIL: Bebera
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