Deliver Outstanding Customer Service - Shep Hyken - Customer Service & Business Keynote Speaker
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Deliver Outstanding Customer Service - Shep Hyken - Customer Service & Business Keynote Speaker
22K viewsApr 26, 2012
YouTubeGold Stars Speakers Bureau
Shep Hyken - Customer Service and Experience Keynote Speaker
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Shep Hyken - Customer Service and Experience Keynote Speaker
284 viewsApr 24, 2018
YouTubeBigSpeak Speakers Bureau
Shep Hyken’s Speaking Highlight Reel | Customer Service & Experience (CX) Expert Keynote Speaker
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Shep Hyken’s Speaking Highlight Reel | Customer Service & Experience (CX) Expert Keynote Speaker
1.2K viewsAug 14, 2024
YouTubeShep Hyken: Customer Service & CX Expert
Shep Hyken’s journey into customer experience started long before the keynote stages and bestselling books. On this episode of the Something Extra podcast, Shep shares how childhood magic shows and a gas station job helped shape his passion for creating unforgettable experiences. He talks about why repeat customers are not the same as loyal customers, how to truly listen to feedback, and what it takes to lead teams through challenging moments. One message comes through loud and clear. Great cust
0:52
Shep Hyken’s journey into customer experience started long before the keynote stages and bestselling books. On this episode of the Something Extra podcast, Shep shares how childhood magic shows and a gas station job helped shape his passion for creating unforgettable experiences. He talks about why repeat customers are not the same as loyal customers, how to truly listen to feedback, and what it takes to lead teams through challenging moments. One message comes through loud and clear. Great cust
16 views3 months ago
FacebookTechnology Partners
Shep Hyken | Speaking Fee | Booking Agent
Shep Hyken | Speaking Fee | Booking Agent
2 views8 months ago
allamericanspeakers.com
Why the Five-Step Process Turns Complaints Into Loyalty
Why the Five-Step Process Turns Complaints Into Loyalty
8 months ago
cbtnews.com
The Three Words that Describe Your Company - Shep Hyken | Customer Service Expert
The Three Words that Describe Your Company - Shep Hyken | Customer Service Expert
Sep 14, 2016
hyken.com
0:33
It's finally here! Our new podcast episode with customer service icon Shep Hyken just went live! Hear Shep's secret recipe for creating raving fans and driving loyalty through an amazing customer experience. You'll learn: Key ingredients for a customer-centric culture How to go above and beyond expectations Powerful ways to reinforce the vision Tips on celebrating employee wins And so much more Tune in now for actionable tips and inspiration from a true customer service legend: https://www.etech
52 viewsMar 14, 2024
FacebookEtech
CX Book Gems #29: "The Amazement Revolution" by Shep Hyken
100 viewsMar 9, 2025
substack.com
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Moment of Truth Keynote: Shep Hyken Airline Success Story
36.1K viewsMar 6, 2018
YouTubeShep Hyken: Customer Service & CX Expert
Five Ways to Create the Customer-Focus Mindset - Shep Hyken | Customer Service Expert
Aug 9, 2017
hyken.com
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Unlocking the Magic of Customer Experience with Shep Hyken
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YouTubeBecoming Radical Podcast
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Managing the Magic Keynote - Shep Hyken Taxi Cab
14.2K viewsFeb 13, 2018
YouTubeShep Hyken: Customer Service & CX Expert
3:57
One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. In preparing for an upcoming speech, I worked with Anthony Demangone, CMO of the National Association of Federally Insured Credit Unions. We discussed the ownership concept and how everyone can act like an ow
416 viewsMay 25, 2023
FacebookShep Hyken
25:08
Shep Hyken and John O'Leary Interview
107 views7 months ago
YouTubeShep Hyken: Customer Service & CX Expert
Is It Okay to Call a Customer or Employee Honey?  - Shep Hyken | Customer Service Expert
May 25, 2022
hyken.com
2:39
10 Qualities That Define Outstanding Customer Service
35.6K viewsNov 6, 2016
YouTubeShep Hyken: Customer Service & CX Expert
4:16
Ask the Extra Questions - Shep Hyken Communication Keynote Expert
2.2K viewsMar 6, 2018
YouTubeShep Hyken: Customer Service & CX Expert
3:01
The Awesome Responsibility: Shep Hyken Keynote Excerpt
1.6K viewsMar 6, 2018
YouTubeShep Hyken: Customer Service & CX Expert
2:01
Customer Service Tip: How to Build Rapport
21.3K viewsJul 24, 2016
YouTubeShep Hyken: Customer Service & CX Expert
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First-Time Energy: Shep Hyken Reveals Disney’s Secret to Customer Experience Success
73 views5 months ago
YouTubeShep Hyken: Customer Service & CX Expert
3:28
The Shortest Customer Service Speech You Need To Hear
16.4K viewsSep 2, 2021
YouTubeShep Hyken: Customer Service & CX Expert
3:14
At the end of the CEO’s speech to his employees, he said, “And one other thing, we want to deliver better customer service.” Then he walked off stage. Delivering better customer service is a good idea, but just saying you want to do so will not make it happen. Most likely, it will remain just a good idea, because, without the right implementation, the idea will never come to anything. Nothing will change. A big part of my business is serving as a keynote speaker on customer service and CX for al
93 viewsJul 11, 2024
FacebookShep Hyken
Walking In Your Customer's Shoes | Shep Hyken
Jun 5, 2019
hyken.com
6:22
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
477.6K viewsJun 3, 2007
YouTubeShep Hyken: Customer Service & CX Expert
15:34
Shep Hyken on how customer experience drives loyalty in 2026
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YouTubeCBT News
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Customer Service 101: Ten Foot, Five Foot Rule
8K viewsAug 21, 2012
YouTubeShep Hyken: Customer Service & CX Expert
4:20
Five Ways to Create a Customer Focused Mindset
33.3K viewsSep 28, 2017
YouTubeShep Hyken: Customer Service & CX Expert
4:15
AI is revolutionizing customer service, but are we getting it right? Discover how the human element still matters, even as AI takes over. Learn the key strategies for balancing both in this must-watch video! | Shep Hyken
118 viewsFeb 20, 2025
FacebookShep Hyken
4:02
Focus on Solving Your Customer's Problems - CX Lesson
4.6K viewsJul 12, 2018
YouTubeShep Hyken: Customer Service & CX Expert
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