How you make people feel is more important than what you say or do. We all know that words have power. They can build up or tear down, inspire or discourage, comfort or hurt. But did you know that the way you make people feel is even more powerful? When you make someone feel good, it stays with them long after the words or actions that caused it are forgotten. A kind word, a smile, a helping hand - these things can make a real difference in someone's life. So next time you're interacting with so