Ever been stuck on hold trying to contact Centrelink? Centrelink telephone wait times ballooned last financial year, amid horror stories of people waiting more than an hour for help. The average wait time is about 15 minutes, the agency says. What’s your experience been? | ABC News

If you’ve claimed a payment or concession card online, you can track the progress of your claim using your Centrelink online account through myGov. This means you can see when your claim was submitted, when it’s in progress, and when it’s completed. We’ll also let you know online if we need more information from you, or if you have any outstanding tasks to complete. We’ll let you know once we’ve finished processing your claim, so keep an eye out for a letter in your myGov Inbox. Find more inform

Not sure when you can apply for your next possible advance payment? You can check online! You can check if you're eligible and apply with your Centrelink online account through myGov or with the Express Plus Centrelink mobile app. Watch our video for help. We also have tips and tricks to help you manage your money here: www.humanservices.gov.au/manageyourmoney | Services Australia