What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...
Customer Contact Week Orlando 2025 - cmswire.com
Customer Contact Week (CCW) 2025 will take place from January 27-29, 2025, at the JW Marriott Bonnet Creek in Orlando, Fla. This event offers customer contact and CX professionals the opportunity ...
A Look at 24 Enterprise Digital Asset Management Solutions
Nov 14, 2024 · View all 5. Bynder. Bynder, another DAM "leader" named by Forrester, aims to provide a central storage point for digital assets. It leverages AWS global services to enable scalability and performance.
Top Customer Experience Trends You Should Watch in 2025
Dec 4, 2024 · The Gist. AI utilization. AI-driven insights are crucial for brands to deliver personalized and proactive customer experiences. Customer control.
Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy faces (like the one ...
Reuters Events: Customer Miami 2024 - CMSWire.com
Nov 12, 2024 · The Reuters Customer 2024 Event will take place from November 12-13, 2024, at the Hilton Miami Downtown.. In a world where AI shapes every expectation, mastering the end-to-end customer journey is ...
Customer Churn: Why It Happens & How to Stop It Cold
Nov 22, 2024 · The Gist. Critical metric. Churn isn't just a number — it's a telltale heart of customer satisfaction and business health. Revenue driver. Tackling churn goes beyond fixing leaks.
Why Finance and Marketing Must Align for Long-Term Success
Nov 18, 2024 · View all. Related Article: 3 Lessons My CFO Boss Taught Me About Marketing Sustainable Growth with Finance and Marketing Collaboration. The relationship between finance and marketing may seem like ...
The Art of Keeping Customers Hooked - CMSWire.com
Mar 1, 2024 · The Gist. Customer loyalty matters. Customer retention is crucial for long-term business success, fostering loyalty and consistent revenue. Strategies for retention.