When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

Sep 23, 2025 · For volume licensing support, open your Microsoft 365 admin center, select Help & support, and search for "manage volume licensing" or submit an online support request. …

Learn how to view and manage your Xbox memberships, including subscription details and account settings.

Learn how to get a refund when you cancel your Microsoft subscription.

Sometimes it may seem that Microsoft has charged you twice or taken double payments. Double payments may appear on your credit card or bank statement for these reasons. If we cannot …

For unrecognized purchases, find out what you can do about unexpected charges from Microsoft. If you think someone else is using your account, learn how to get back into your Microsoft …

Learn how to receive a refund or exchange for items purchased from Microsoft.