From new ways to use artificial intelligence for customer experience to the acceleration of social commerce, and from hot ...

Ho ho no! It’s that time of year: holiday returns are on the horizon. Whether a problematic electronic item, an ugly sweater, ...

To cut through the clutter of the competition, consider leveraging a resource that is ubiquitous across both your consumer base and your workforce, an intuitive tool that each of us turns to multiple ...

We all know the holidays are a pivotal time for retail and CPG brands. It’s during this period that these categories tend to ...

Millennials and Gen Z represent a significant portion of today’s consumer base, and their shopping preferences are shaping ...

For brands struggling to connect with Gen Z consumers, the evidence is clear: gift guides and influencers, including nano and ...

The company behind Reebok‘s operations is laying off employees in the brand’s footwear business as it reworks its licensing ...

Building a robust fraud prevention program is a journey, not a race. Focus first on the patterns that matter most: ...

By handling routine queries instantly, AI customer service agents reduce customer wait times and free up human agents to ...

Albertsons on Wednesday formally terminated its proposed $25 billion merger with Kroger and filed a lawsuit against its ...

While it's critical to drive sales during the festive season, retailers need to think long term and deploy results-driven ...

Unlocking sales is a manifestation of taking solutions that exist today — both high- and low-tech solutions — and dovetailing ...