Here, two small-business owners offer advice for collecting customer reviews and using them to scale their businesses. Ask for reviews Ann Noder emails clients to ask them to leave reviews for her ...

3 Things Customers Expect From Small Businesses Customers have many expectations, but you can only meet some of their needs. Published Feb 03, 2023 at 8:30 AM EST ...

Knowing your customers' views about your products or services is vital. Find out how to get customer feedback and use it for ...

Showing you value feedback builds customer trust It may be tempting to ignore or even delete negative customer reviews. But Leff said business leaders should address all reviews, both negative and ...

In today's hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers' existing digital journeys to truly ...

Small business owners are more optimistic about the future than they were a year ago, with slightly more than half (54%) saying their business is financially healthy, but inflation is still having a ...

TROY, Mich.--(BUSINESS WIRE)--Small business owners are more optimistic about the future than they were a year ago, with slightly more than half (54%) saying their business is financially healthy ...

Get Instant Summarized Text (Gist) Small businesses consistently receive higher online ratings than large companies, even when customer experiences are similar.

While 51% of small businesses believe analytics are critical, only 45% actually track customer behavior through their data. 72% of businesses struggle to gather consistent feedback across channels.

The effort culminated in two core offerings: a near real-time customer feedback insights tool based on an analysis of up to 30 million client conversations from multiple channels; and the Truist ...