"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

My fault a little, theirs a lot — and a resolution that, really, was a matter of dumb luck.

The British energy company promises 'quality you can trust,' so we've quizzed customers to find out if the brand truly ...

Sainsbury’s has celebrated the opening of its first new store of the year with the arrival of its Burnt Oak Broadway Local store in Edgware. Colleagues cut ...

Fashion lovers have fallen for Sainsbury's latest pyjama range, which includes stylish prints that have taken social media by ...

If a viral consumer complaint is met with an inadequate response, a minor issue can become something more potentially damaging to the brand’s reputation and bottom line.

Allan Leighton has little choice, other than to attempt to revitalise Asda and turn the rusting super tanker around. If ...

British supermarket chain Sainsbury’s has registered a 2.7% surge in total retail sales, excluding fuel, for the third ...

Sainsbury's has reported its biggest ever Christmas with sales up 3.8% in the six weeks to 4 January. Grocery sales rose by 3 ...

Here are the current Sainsbury's in-store vacancies across London that are paying at least £14.65 per hour. There are home delivery driver roles available across London paying £14.65 an hour. For this ...

The retailer's general merchandise sales slipped 0.1% during the quarter, but jumped 3.4% during the festive period ...

The insurer Aviva has agreed to acquire its rival Direct Line in a deal worth £3.7bn. The takeover is expected to be ...