The partnership will enable M&T Bank to consolidate fragmented customer information and streamline data management.

Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics.

How Customer Experience Management Summit (CEM) Africa, the continent's leading CX Summit signals the next wave of customer experience innovation ...

Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville ...

Data dashboards become powerful when they tell a story — aligning metrics to customer journeys and guiding smarter business decisions.

Police have asked for the public's help to find two men after a customer and shop worker were subjected to "appalling" attacks after challenging a Nottingham shoplifter. A man was seen putting ...

ESAF Small Finance Bank (ESAF SFB) has selected SugarCRM as a key technology partner to support its digital transformation as part of ESAF Bank’s multi-year ...

Tea, an app that allows women to post anonymous comments about men they’ve supposedly dated, announced Friday that it has suffered a data breach, with hackers gaining access to 72,000 images.

Viral images of starving Gaza boy don’t tell the whole story because he suffers from genetic disorders, critics say ...

Tea app suffers breach, exposing thousands of user images The app allows women to share safety info and personal experiences with men they've dated.