New York State Electric & Gas (NYSEG) says more than half of the charges on customers’ utility bills stem from ...

Due to rising customer complaints, NYSEG said it has developed a new bill explainer that details how more than half of the bill charges are government mandates and fees that are outside NYSEG’s ...

She adds NYSEG does sample testing of each meter ... as well as the old billing system associated with those meters," ...

The questions didn't stop there: others about budget billing and hidden usage are answered in the full report above. Nilsen recommends all NYSEG customers with concerns or questions call customer ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Webb said the public is still waiting for the PSC to release a formal resolution to their investigation into NYSEG’s billing ...

NYSEG criticized the Cayuga County Legislature's action Tuesday requesting a state investigation into the utility company's billing practices. In a statement provided to The Citizen, a NYSEG ...

The Cayuga County Legislature voted Tuesday to ask the state for an independent audit of NYSEG and RG&E's billing practices amid complaints from residents about rate spikes. Cayuga County ...