In 2025, loyalty programs have become one of most important assets as the airline industry tilts more toward wealthier ...

American Airlines is pioneering yet another frontier in loyalty through evolutions to its long-standing AAdvantage program.

Only 26% of customers are satisfied with their cards experience Nearly one-in-two prospective customers abandon onboarding due to a poor experience 86% of executives plan to prioritize omnichannel ...

In today’s hyper-connected world, your phone’s maps app predicts when it is time to head to "work,” health trackers buzz to remind you to stretch your legs, and voice-activated devices nudge you to ...

Consumers might not just feel obligated to shop at a specific store because of their membership, but they could also end up ...

Loyalty cards were once a way to reward repeat customers, but the data they produce is now a lucrative revenue source for supermarkets ...

Move over, airlines, there's a new leader when it comes to customer-loyalty programs. Credit card companies, armed with an array of member points and perks, have overtaken airlines and their ...

Dear Liz: For decades I owned two credit cards that earned airline miles with all my expenditures. I always paid the bills in full on time and never missed a payment. Earlier this year, I mailed in ...

B.D. Dalton II, Lazy Overachiever, deal-maker, author and podcast host of Grow Sell and Retire, Director at Rockfine Group. Let's talk about David. He's been shopping at the same grocery store for 12 ...

Although more than half of the top 50 grocery chains today have card-based loyalty marketing programs, many retailers have yet to connect to the missing link that make these programs profitable and ...

Heavy users may get fewer Starbucks promos—WaPo found purchase frequency correlated with thinner offers Starbucks says it doesn’t change menu prices per person, but does personalize deals based on ...

Discover how T-Mobile transforms Tuesdays into a day of savings with exclusive offers and rewards. From discounted movie ...