Only 26% of customers are satisfied with their cards experience Nearly one-in-two prospective customers abandon onboarding due to a poor experience 86% of executives plan to prioritize omnichannel ...

In today’s hyper-connected world, your phone’s maps app predicts when it is time to head to "work,” health trackers buzz to remind you to stretch your legs, and voice-activated devices nudge you to ...

Dear Liz: For decades I owned two credit cards that earned airline miles with all my expenditures. I always paid the bills in full on time and never missed a payment. Earlier this year, I mailed in ...

HTS powers billions in travel and travel fintech sales annually and serves more than 400 million credit card customers across ...

Move over, airlines, there's a new leader when it comes to customer-loyalty programs. Credit card companies, armed with an array of member points and perks, have overtaken airlines and their ...

SEATTLE Starbucks Coffee plans to change its loyalty card program in December to reward guests with various benefits based on their frequency of visits, the chain said last week. Starting late next ...

Today, an abundance of consumer choice online has become the norm, and hyper-competitiveness rules. We have shifted into the Loyalty Era, in which consumers are no longer only swayed by the lowest ...

In 2025, loyalty programs have become one of most important assets as the airline industry tilts more toward wealthier ...