Lowe’s announced it has completed its $8.8 billion purchase of a building material distributor that will benefit the ...

The survey, which aims to assess resident satisfaction and perceptions, is conducted every two years, a news release states.

Derek's love of games came at an early age when his parents first brought home the Nintendo Entertainment System. From then on, countless nights were spent hunting ducks, stomping turtles, exploring ...

LOGANVILLE, Ga. — Newly released bodycam video captures the moment Loganville police arrested a customer who opened fire in a Lowe’s parking lot Friday afternoon after confronting someone he believed ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it. Brands say they want to listen—but customers have stopped talking. Once a ...

OKLAHOMA CITY (KFOR) – If you have a child in Oklahoma schools, you likely received the latest email from the Oklahoma State Department of Education. It included a link to a new survey that asked ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

WICHITA, Kan. (KSNW) — Sedgwick County will soon send out an online survey to get feedback from residents about public services and priorities, officials said Thursday. More than 100,000 randomly ...

Every tech executive has sat through the ritual: the monthly Voice of Customer review where product managers present their "top five complaints" and everyone nods knowingly. But while you're managing ...

Lowe's has become one of the most trusted operations in the home improvement game. The big box retailer has achieved that status, in part, by not only carrying high-quality tools, equipment, and ...

This post was paid for by an advertiser. The Herald-Dispatch newsroom was not involved in its creation. Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of ...