Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

CES 2025 showcased everything from artificial intelligence-powered sleep aids to smart ear-cleaning devices. Kurt the CyberGuy has the details.

The public safety technology vendor says that its new text and email communication system could help crime victims and prosecutors. The product comes amid other tech improvements for courts.

These hearing aids are smartphone-compatible and ... A telecoil is a thin copper wire that picks up signals from telephones and loop systems at theaters, concert halls and other public venues.

Plus: Debate picks up steam between Trump supporters over the role of immigrant labor and US workers. Bald eagle is finally ...

Magistrate judge Midori A. Lowry ruled Monday that the government provided probable cause a Gainesville man had committed an ...

President-elect Donald Trump was sentenced Friday in his hush money case, but the judge declined to impose any punishment, an outcome that cements his conviction but frees him to return to the White ...

Immigration advocates and attorneys want immigrants to know there may be legal and immigration protections available if they report a crime.

The railway's operator said there is a need to increase fares due to higher operating costs, particularly electricity.

Listen Technologies partners with Image Marketing West to bring its audio solutions, including the upcoming Auri system, to ...

In today’s environment, the companies that succeed aren't just the ones with the best mathematical models and computers.