In 2016, just five years ago, the huge data breach, or the dark side of technology, was a spectacular cybercrime, with credit cards especially frightening to consumers and the media. The ...

Operationalizing voice of the customer (VoC) feedback data in real-time is essential for organizations aiming to improve customer satisfaction and loyalty, along with overall business performance.

The House Committee on Energy and Commerce is investigating 23andMe's decision to file for Chapter 11 bankruptcy protection and has expressed concern that its sensitive genetic data is "at risk ...

They said they feel "great concern" about the safety of the company's customer data, especially given the uncertainty around the sale process. 23andMe has repeatedly said it will not change how it ...

A new integration of the Roku Data Cloud and Adobe Real-Time Customer Data Platform (CDP) will provide advertisers with better insights When you purchase through links on our site, we may earn an ...

Rait said there are concerns around data protection, with some customer data appearing on the dark web after 23andMe experienced a data breach in 2023. But it's the legitimate sale of the company ...

In a press release announcing its entrance into bankruptcy proceedings, the company said it is "committed to continuing to safeguard customer data" and that "data privacy will be an important ...

The printing vendor of DBS and Bank of China in Singapore has been hit by a ransomware attack, resulting in stolen customer data. Toppan Next Tech (TNT), the vendor of DBS and Bank of China in ...

customer service interactions, and product reviews. This rich data source is invaluable for understanding customer satisfaction and identifying areas for improvement. Once gathered, categorize the ...