How to contact Amazon customer service during your October Prime Day shopping spree

For simple questions, Amazon's AI chat feature (launched in 2024) called "Rufus" can help customers solve some problems and ...
TwistedSifter

One Customer Turned A Missing Package Into A Frustrating Standoff, Even Though Employees Clearly Explained It Had Not Been Delivered Yet

One Customer Turned A Missing Package Into A Frustrating Standoff, Even Though Employees Clearly Explained It Had Not Been ...

Georgia Power customer data may have been accessed in data breach, company says

A data breach that may have exposed some Georgia Power customers' account information is under investigation, the company ...
The Manila Times

AI in Customer Service: What Changes for Agents, When Humans Step In and How to Measure AI

Will AI Replace Customer Service Agents?Question #2: What Will the Customer Service Agent Role Look Like in the Future?Question #3: When Should a Human Handle Customer Service Instead of AI?Question ...

The most important number in Robinhood's business isn't revenue. It's this.

Robinhood is becoming more than just a trading platform.
TwistedSifter

Cashier Told Customer His Order Code Used The Letter O Instead Of A Zero, But He Refused To Listen Until He Tried It Himself

Explore the dynamics of workplace communication through a real-life retail encounter with a challenging customer.

Making phone reservation entry easier. Search for customers by the last 4 digits of their phone number

The development team for the Solo Salon DX Kit works on improving usability and clarity almost every day.When we create an ...
Opinion

Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It

The bra store is all about custom service rather than homogenized, automated customer service. Custom service works there because the bra store is not a mega-company with millions of customers. Plus, ...

AI Moves Customer Intelligence From The Back Office To The Boardroom

The evidence rewards companies that commit boldly. McKinsey finds that companies setting bold, AI-backed growth targets can ...

How Customer Ownership Expands The CIO Role

CIOs now own delivering that software and ensuring customers succeed with it, which puts them directly in front of the ...

Utilizing Generative AI in Equipment Maintenance Companies: How to Separate Inspection Reports into 'Customer Explanations' and 'Pre-Quote Confirmations'

Equipment maintenance and inspection companies can use generative AI to create customer-facing reports and confirmation memos ...
The Cool Down

TD Bank customer loses $9,800 in spoofed-call scam, then is denied reimbursement

TD Bank customer Binh Tran said a phone number that appeared to match the bank's official website was enough to convince her ...