AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Risk management is the cornerstone of financial stability. Traditional methods often rely on manual reviews and historical ...

President Donald Trump signed the 21st Century IDEA into law in December 2018, but without increased funding to roll out new ...

Adobe GenStudio for Performance Marketing, a generative AI application that enables marketers and creatives to create on-brand campaign content for paid social ads, display ads, banners, marketing ...

The distinction between IAM and CIAM reflects the fundamental differences between managing internal organizational resources and serving external customers in the digital age. While both share common ...

In the employee experience economy, effectively managing your workforce is more critical to success than ever.

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Companies with highly engaged employees provide an enhanced customer experience and increased customer retention.

To celebrate companies leading the way, Newsweek is proud to present the inaugural AI Impact Awards 2025. These awards honor ...

Superior customer experience is insufficient for businesses to maintain their positioning in the market because, in the employee experience economy, effectively managing your workforce is more ...