Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Logile survey reveals that 77% of store associates say poor scheduling and staffing decisions directly cost their stores ...

Alongside explorations into AI, Ordnance Survey uses the Snowflake Marketplace to share open data with public sector ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

CREDIT GREATER IOWA CITY INC. In late April, Johnson County economic development and business support organization Greater Iowa City, Inc. rolled out a focused survey to gauge how ... cited market ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders ...