CRM Playaz Paul Greenberg and Brent Leary are joined by industry leading analysts and influencers Rebecca Wettemann and Hyoun Park fo share our realtime, knee jerk reactions to the opening keynote of ...

Paytronix's branded mobile app for restaurants and convenience stores now includes interstitials and deep linking messages.

Companies are adopting AI to optimize field service management and improve CX, ISG finds. Plus, Gartner names five technologies expected to see high levels of investment in the finance function.

April averaged 165 million robocalls/day and 1,910 robocalls/second, up 6.5 percent from March's average of 155 million robocalls/day and 1,794 robocalls/second. That's also a 12.3 percent increase on ...

The report also points out that contact center leaders are less than enthused about their ROI to date on AI investments, but they expect returns to increase.

Algolia powers a cross-platform context layer for intelligent agents from platforms like Salesforce and Adobe.

AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

Post-sale customer engagement, an often-overlooked part of the customer life cycle, helps B2B companies with customer retention, loyalty, growth, and advocacy, according to a new report from Forrester ...

DoubleVerify's Pre-Screen Safety and Suitability Solution enables advertisers to apply trusted third-party protections across Google's SPN inventory.

As we like to say on The CRM Playaz, it's an event unlike any other. When it gets close to PegaWorld, Pega's annual user conference, company founder and CEO Alan Trefler joins us for a sneek peek.

The Clay partnership with TrustRadius enables tech vendors to leverage buyer intent signals for marketing and sales outreach.

Blend Labs has integrated Glia's chat, voice, video, and artificial intelligence tools directly into its Digital Banking platform, allowing lenders to answer questions, guide loan applicants through ...