147 Media Ltd is media publishing company based just outside of the University City of Cambridge and was launched in October 1999 to publish contact-centres; originally in printed format we ...

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 according to Content Guru contact centre survey ...

New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent ...

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For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

You always have the option, instead, of training your workforce from within and cultivating them, but even that requires you ...

For the full picture of contact-centres.com to include, advertising opportunities, website statistics, subscribers and advertising rates download our Media Pack. 147 Media is a media publishing ...

Cirrus, the leading provider of contact centre software, is proud to announce it has been granted a Royal Warrant of Appointment by His Majesty King Charles III. The grants were made to 386 companies ...

Britannic Technologies, an award-winning technology solutions provider, launched its Contact Branding Suite designed to stop scammers and fraudulent communications which is currently costing UK ...