Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 according to Content Guru contact centre survey ...

New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent ...

You always have the option, instead, of training your workforce from within and cultivating them, but even that requires you ...

Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based Contact Centre Solutions team to The Bulrushes in Boldon Business Park, Bolden. The ...

The Challenge – With heavily manual processes in place, it was clear that a more automated approach was required for the management of its then 170 contact centre colleagues. The existing processes ...

Jim Fleming, WFM Solutions Consultant at Sabio Group, discusses. As the business landscape continues to evolve, workforce planning is becoming more complex and dynamic thanks to companies across all ...

Calabrio, the workforce performance company, have announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s ...

In our fast-paced, technology-driven world, for many, being placed on hold is a familiar experience, but have you ever stopped to consider just how much hold music can impact the customer journey?

Cirrus, the leading provider of contact centre software, is proud to announce it has been granted a Royal Warrant of Appointment by His Majesty King Charles III. The grants were made to 386 companies ...