According to the 2023 Gartner Supply Chain Technology User Wants and Needs Survey, customer service and experience (CX) is one of the top three most frequently selected business priorities for ...

Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

Editor’s note: This is the first article in a four-part series on actions supply chain leaders can take to improve cross-functional collaboration and create new more flexible and resilient supply ...

If you want to hone in on the idea of a business being all about the customer experience, consider the mantra that DHL Supply Chain’s Dave Ames explained to Farmer School students during a Supply ...

As companies continue to figure out the best ways to meet consumers’ evolving demands and expectations, customer service has become a focal point of supply chain operations. Technological innovations ...

The happiest customer is the one who goes to the store and walks out with the item that they went there for — whether it’s an avocado, new jacket or fresh piece of furniture. Unfortunately, not every ...

Resilient and sustainable supply chains are necessary to meet—and exceed—today’s customer expectations. In partnership withAmazon Web Services The rolling supply chain disruptions of the past few ...

In today’s hyper-connected world, supply chain performance is no longer measured only in speed and cost. The true ...

This combination of technology and on-the-ground decision-making is expected to improve delivery speed and customer ...

Artificial intelligence is revolutionizing industries worldwide, and the global supply chain is no exception. At a recent NationaLease meeting, Jake Hoffman, chief technology officer at Gnosis Freight ...

Kase reports a retail supply chain shift by 2026, driven by tariffs and tech gaps, prioritizing regionalization and ...

Matteo Calonaci succeeds Supply Chain and Industrial Officer Klaus Bierbrauer, who will remain with the company during a ...