Editor’s note: This is the first article in a four-part series on actions supply chain leaders can take to improve cross-functional collaboration and create new more flexible and resilient supply ...
According to the 2023 Gartner Supply Chain Technology User Wants and Needs Survey, customer service and experience (CX) is one of the top three most frequently selected business priorities for ...
Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...
If you want to hone in on the idea of a business being all about the customer experience, consider the mantra that DHL Supply Chain’s Dave Ames explained to Farmer School students during a Supply ...
Businesses are now using advanced analytics and AI to turn supply chain data into smart insights. This helps make operations ...
Microsoft unveiled software that will help customers track and coordinate supply-chain systems by combining data from its own programs and tools from rivals like Oracle and SAP, seeking to attract ...
The playbook has changed. The next era of supply chain transformation is about building systems that bend without breaking, and integrating technology with people. It involves planning decades ahead ...
Supply chains need to integrate and collaborate with end-to-end partners and vendors in a more efficient, orchestrated, ...
Customers' entire supply chains can be managed at a single point of contact. 4PLs provide an all-in-one management dashboard with detailed visibility. 4PLs are becoming a viable option for small ...
The transformation of supply chains into strategic growth engines is severely hampered by technology infrastructure gaps (76% ...
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