Side-by-side with our success in the Microsoft Teams ecosystem for UCaaS, I'm glad to report that we made progress in certifying our solution for the Cisco WebEx Calling Cloud Connect environment.

I will start with some announcements and then take your questions in person on Webex and via the Press Center. An IMF staff team led by Ms ... forms on bogus official letterhead containing the IMF ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings.

A good place to start is understanding where the true center of your stance is and why it’s so important for solid contact. In the text below, GOLF Top 100 teacher Joe Plecker shows a quick way ...

AudioCodes will conduct a conference call at 8:30 A.M., Eastern Time today to discuss the Company's first quarter of 2025 operating performance, financial results and outlook. Interested parties may ...

Of course, AI agents will accelerate ... Cisco unveils a strong set of AI-powered features for Webex Contact Center and Webex Meetings. 12 remote access security risks and how to prevent them ...

The study results will be published in a series of ISG Provider Lens™ reports, called Contact Center – Customer Experience Services, scheduled to be released in October 2025. The ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

It was originally published Nov. 7, 2024. Effective workforce management in a call center is the backbone of a high-performing customer service operation. It requires careful coordination of ...

and contact center as a service (CCaaS) platforms, including Microsoft Teams, Webex, Zoom, Genesys and many others. Enterprises across the world, including 65 Fortune 100 companies, leverage ...