A survey of thousands of the nation’s small businesses found that filling job openings remains a challenge. Some owners say finding quality labor is the biggest problem.

Discover how small businesses can outperform competitors with massive budgets using free marketing tools, community ...

You're running a small business, juggling a dozen different responsibilities while your competitors seem to stay ahead ...

Small businesses are replacing annual performance reviews with continuous feedback. Continuous feedback can improve workflow efficiency and foster an innovative workplace culture. This article is ...

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's favorite solutions in 2025.

Small businesses stand to benefit the most here, as accepting crypto payments is an easy way to carve out a niche for the brand, reaching far more customers than would be possible by offering only ...

While 51% of small businesses believe analytics are critical, only 45% actually track customer behavior through their data. 72% of businesses struggle to gather consistent feedback across channels.

The U.S. Chamber of Commerce found on average, small businesses spend 200 hours and $11,700 per employee per year on compliance. That doesn’t even include financial penalties.

1. SurveyMonkey SurveyMonkey is one of the most popular customer feedback tools in the world. It is simply a great tool that lets you easily create surveys and forms to collect valuable feedback.