ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Recent advances in generative artificial intelligence (GenAI) technology offer an opportunity for firms to offer a better customer experience by applying AI to knowledge management (KM).

We presented customer engagement management in the first part of the same topic we discussed last week. We also laid the groundwork for the strategic need for customer engagement, which is to ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

With commitment to excellence and customer satisfaction ... HVAC equipment and service, construction management and commissioning services. Stark Tech expanded its energy and power management ...

Donald Trump’s interview with ABC News’ Terry Moran went off the rails on Tuesday, April 29, after the president insisted that an edited image of Kilmar Abrego Garcia was the real thing.

Find the best accounting software for property management to track rent ... The interface is intuitive, the setup is smooth, and customer support is responsive and well-documented.

Creating a custom API for automated image generation using ChatGPT offers a practical way to overcome delays in official API releases. By combining the right tools and technologies, you can design ...