Kyndryl India has elevated Balamurali Debur to the role of Vice President – Marketing and Customer Experience, marking a significant leadership move within the organisation. Balamurali Debur ...

Research from PwC has shown that 73% of customers believe that customer experience (CX) is an important factor when purchasing from a company. The experience you provide can sell your products and ...

Amazon.com AMZN-0.68%decrease; red down pointing triangle Chief Executive Officer Andy Jassy said generative artificial intelligence is going to reinvent virtually every customer experience and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today’s business landscape isn’t defined just by products or pricing—it’s ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication ...

Indeed, the customer experience has become a hot topic in an era where consumers have more control than ever to educate themselves on products and services (87% of retail shoppers do this), as ...

The Agricultural Development Bank (ADB) harnessed technology to elevate customer experience at the Kwahu Business Forum, held on Saturday, April 19, 2025, in Mpraeso, Eastern Region. This high ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes ...

Universal Sompo General Insurance remains dedicated to embracing technological advancements that enhance customer experience and deepens trust. The integration of advanced AI-driven tools ...

About the interviewee Melissa Fellner is a global consumer marketing director, respiratory biologics, at AstraZeneca. She has more than 20 years of US and global experience in the areas of ...

On Friday, SIA and OpenAI announced their partnership to enhance customer experience and operational efficiency with AI solutions. These tools will be able to interpret text, audio, diagrams ...

By leveraging the latest technology, we're equipping our franchisees with state-of-the-art resources to operate more efficiently, close more sales, and deliver an unmatched customer experience ...