Brand Keys, a New York–based client loyalty and engagement consultancy, publishes the annual syndicated study, which recognized Konica Minolta for being the leader in Brand Loyalty among all ...

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

Lance Walker, Former CEO of Loyalty NZ The dictionary defines the verb engage as: involving a person or their attention ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

In India, many individuals adopt a multi-credit card strategy to meet various needs, such as instant discounts or cashback.

Shopify closed out 2024 with a bang, launching their ‘25 Winter Editions with a whole host of impressive updates. Most ...

Taco Bell’s parent company is leveraging loyalty programs and AI-driven personalization in pursuit of higher digital sales.

Loyalty programs are a staple in many industries, but they’re taking on a whole new meaning in the world of arts, ...

Adele Eliseo of The Champagne Mile said the examples showed there was much value in being part of more than one airline ...

I’ll start with three non-negotiables: Clear, Global Entry, and TSA PreCheck. They all cost money but I justify the expense by considering the time I save. Global Entry lasts for five years — and ...

Four technologies that convenience retailers are prioritizing for 2025 are: C-store retailers are testing and discovering new ...

The competitive landscape of the online casino industry necessitates innovative strategies to attract new players. One increasingly effective approach is ...