GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

The potential protective and therapeutic benefits of human-animal relationships and interactions for individuals experiencing ... Key issues include small sample sizes and, consequently, lack of ...

In 2024 alone, the bank’s AI-powered assistant, Fargo, handled 245.4 million interactions – more ... At Citi, for example, analytics chief Promiti Dutta said last year that the risks of ...