Call volumes to federal, state, and local agencies have skyrocketed as the public looks for information related to Coronavirus from public health, labor, financial, and other agencies. Governments are ...

Frederick County and city of Frederick phone lines are still out of service after a fiber was cut near Baltimore, but calls and texts to emergency services have not been impacted. According to county ...

The Department of Government Efficiency (DOGE) this week canceled nearly 200 U.S. government phone lines—which the task force called "unused"—as it continues its push to cut costs. Newsweek reached ...

To meet growing customer demands, government contact centers of the future must shift dramatically to the digital age and away from today’s brick-and-mortar counterparts. So says a Deloitte Center for ...

Smartphones aren’t cheap, but for many of us, they’ve become essential. We use them for work, communication, information, entertainment, and even paying bills. If you need a smartphone and a wireless ...