SoFi reports that 2 in 3 Americans have 1-2 bank accounts, but many save $500 or less for emergencies; tech adoption in ...

Shoppers already are shifting their behavior: A recent consumer survey by SCAYLE revealed that the current economic situation ...

More than half (55%) of consumers are tired of hearing about AI, according to Twilio’s 2025 State of Customer Engagement ...

NJ Transit is asking riders to take its customer satisfaction survey. But its more of an exam than a quiz and has some ...

AKRON — Tire Business' annual survey of North American marketing groups, cooperatives, franchises and affiliate programs is underway, and we need your help.

J.D. Power uses several metrics to gauge customer satisfaction with broadband, the most notable being the level of trust an internet user has with an ISP. Fixed wireless internet is generally ...

One strategy concerns choosing the right survey tool. Analytics can provide working data on the customer journey, which can be essential for providing business insights, but even then the data ...

Global sportswear brand Adidas has confirmed a data breach involving consumer information accessed through a third-party customer service ... according to a recent survey by Thales, a global ...

Yet, despite this compelling evidence, many organizations either do not ask for customer feedback or relegate it to survey results that don’t drive action across functions. VoC isn't a trendy or ...

Iain and Scott had already downed a couple before recording, so discipline was especially challenging. Luckily all the podders had been at the grand launch of VodafoneThree so they’re able to bang on ...

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer service since ... according to an annual survey by the information technology firm Dimension Data.

Adidas confirms suffering major cyberattack Customer data was included in the breach This is the latest in a number of retail incidents, so customers should be on their guard Adidas has confirmed ...