Chief Data and Analytics Officer Don Vu says the company has opportunities to make a difference with AI, deep-rooted support ...

It seems that every company is running full speed into generative AI solutions to help enhance customer experience, increase ...

These editable templates are designed to help you start crafting your own resumé and cover letter. Customize them to reflect your experiences, skills and the jobs you are targeting. Some of the ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

The key to success in job interviews is preparation! This guide will help you break down the steps to make a good impression ... and how it relates to the job description: Study your resume and be ...

Reynaldo 'Rey' Amigo Kangleon was feeling uncertain of his newfound profession as an insurance agent early in the year 1997. At that time, he had been selling insurance for nine months already, a year ...

At Grocery Impact, Amy McClellan details her rise at SpartanNash and advises how others can advance at their companies ...

2. Use numbers or percentages to show impact, making accomplishments stand out. 3. Align your resume with the specific job requirements to ensure relevance. 4. Use concise, action-oriented ...

New research from Salesforce finds people walk away from one-third of customer service interactions empty handed. But Gen Z and Millennials are open to autonomous AI agents to help transform these ...