The following customer service centers will be open Saturdays from 9 a.m. to 3 p.m. for the next eight weeks: Customers with billing questions can also contact LADWP online or at 1-800-DIAL-DWP.

LADWP customers who want to inquire about their accounts should call 1-800-DIAL-DWP and speak to a customer service representative, or check online at ladwp.com with no waiting time.

Patrick Findley, security services director for LADWP, said the agency’s ... it has received and has warned customers to contact its customer service line as well as local authorities if it ...

Any LADWP customer who is on the receiving end of a call asking for a cash card, credit card, or cash payment, or to provide personal information over the phone, should hang up and call LAPD at ...

over the phone. The scammers asked Guinot for that information, and LADWP assistant general manager of customer service Sharon Grove says that should be a major red flag. "We will not ask you for ...

An 800-word document released by the Los Angeles Department of Water and Power aims to improve the customer service ... providing excellent service," he said. Some of LADWP's promises include ...

service philosophy and service level goals for customer service, power, water, operations and programs.” A spokesperson for the DWP on Friday said the details of the resolution were still being ...

LADWP said its employees will never ask for a payment over the phone. The only way a customer can pay their bill over the phone is by using the automated payment system. If you are not sure you ...

LADWP recently replaced its 40-year-old customer billing system, which spurred significant operational problems. The following customer service centers will be open Saturdays from 9 a.m. to 3 p.m ...