AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

At the Warner Bros. Discovery upfront, Thompson said that the service, which he called “the first true news streaming service,” would include live channels and news feeds and exclusive ...

In this episode of Tech Therapy, embedded above, I needed to vent about the odyssey of finding knowledgable humans on a customer service call and how the tech barriers are increasing. Without ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

AT&T uses AI to categorize 40 million customer service calls annually ... But employees had to read millions of summaries and put each call into one of 80 categories to be analyzed for any ...

Parloa GmbH, a startup building an artificial intelligence platform for customer service, has raised $120 million from investors in a deal that values the company at $1 billion. Founded in Berlin ...

How the Refund Process Works: Contact Mitolyn customer service via the website or support email. Provide your order number and return details. Ship back any used or unused bottles to the return ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

In a world increasingly shaped by technology and automation, customer service remains a human-driven experience—one that demands empathy, efficiency, and unwavering respect for others. Dr. Basil ...

over and above good customer service and support after a transaction. Yet most businesses continue to spend more resources on brand marketing and customer acquisition than on training and building ...