AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

In this episode of Tech Therapy, embedded above, I needed to vent about the odyssey of finding knowledgable humans on a customer service call and how the tech barriers are increasing. Without ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

AT&T uses AI to categorize 40 million customer service calls annually ... But employees had to read millions of summaries and put each call into one of 80 categories to be analyzed for any ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...