In this article, we'll delve into the art of creating customer surveys, examine the reasons ... provide our clients with the highest level of service. To help us continue doing so, we selected ...

Because of the wide availability of opportunities to create surveys using free online survey software, you can quickly and easily gauge customer satisfaction or interest in new product offerings via ...

“The problems are creating this groundswell ... goes beyond monetary restitution, the survey found: 69% of complainants said they want customer service interactions “imbued with gratitude ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Military customers worldwide will have the opportunity to evaluate their stores through the annual Commissary Customer Service Survey (CCSS ... see what's on sale, create a shopping list, learn ...

and years of failing marks on customer service surveys. And board members Wednesday voted to spend $69,000 on another survey to better understand how the public feels about them and to create an ...

But many customers are dissatisfied with service bots: A recent field study based on 35,000 customer service chatbot interactions at a telecommunications company found that 66% received a 1 out of ...

That’s why independent customer satisfaction surveys are so critically important and should be the go-to information resource before making any purchasing decision. Simply put, they are the most ...

One way to do this is by offering excellent customer service – and having an effective CRM in place is the smartest, most efficient and cost-effective way to do this. “Building relationships ...