Logile survey reveals that 77% of store associates say poor scheduling and staffing decisions directly cost their stores ...

By responsibly harnessing the power of AI to interpret complex datasets, marketers can deliver tailored experiences that ...

Alongside explorations into AI, Ordnance Survey uses the Snowflake Marketplace to share open data with public sector ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders ...

British businesses admit to experiencing data-related issues since the inception of GDPR Over a fifth (23%) of UK businesses cite budget as a barrier to improving security practices Looking ahead, 40% ...

Creating relevant and engaging content for different customer segments is a key component of customer experience management. It helps you deliver personalized value, build trust, and increase loyalty.

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

Veteran-owned business creating flags to honor fellow service members Custom Jack’s co-founders Andy Lynam and Scottie Stephens join the ‘Fox & Friends Weekend’ crew to show off their ...

SUSSEX COUNTY, DE - The National Weather Service office out of Mount Holly, NJ is sending a team to Western Sussex County Saturday to survey the damage from Friday night's powerful storms.