The influence of external proof is important — but lasting impact comes from building it inside your organization.

Alex Schultz, CMO and VP of analytics at Meta, has written what may become a defining handbook of digital marketing. In Click Here, he distils two decades of experience at eBay and Facebook into a ...

Key Points Lean Methodology has helped turn some companies that otherwise might have faltered into giants. Brands like Airbnb ...

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

The term “innovation ecosystem” has become a cornerstone of modern economic and urban policy. It is invoked by governments, ...

With a comprehensive analysis and careful evaluation of an AI startup, investors can realistically assess the risks and ...

Few phrases encapsulate the despair of the Indian litigant more powerfully than Sunny Deol’s anguished outburst in Damini: ...

A major Amazon Web Services outage disrupted scores of online platforms on Monday — leaving people around the world unable to access some banks, chatting apps, online food ordering, and more. History ...

The fintech’s VP of marketing tells Tim Healey how Monzo is turning customer love into growth, why creative risk and ...

Fermentation, writes Tim Spector in his new book, is the “ancient process of alchemy” by which ­microbes – mainly bacteria ...

Early voting has begun, and Peachtree City residents are already heading to the polls to choose their next mayor and city ...

"World markets are regionalizing again after years of globalization," says the CEO of auto supplier OP Mobility.