Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Jim Cramer recently praised Salesforce for showing unexpected financial discipline, bucking fears of reckless spending habits ...

The future of small businesses in South Africa is digital. Dive with us into what it means to be tech-enabled in this article ...

A screen showing a city environment filled with multiple smartphones and tablets in various retail locations and displays.