It’s like a rope running through every part of your company, from the logo to customer service and product design. When correctly done ... followers who share similar passions about specific themes ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

A code change suggests that Google will hold a talk about the new expressive Material Design theme at I/O 2025 next month. We don’t know much about the new version of Material Design ...

At the core of this method lies Customer Relationship Management (CRM) software, a powerful tool that enables corporations to manage interactions, streamline revenue, and improve customer ...

Sonja Kostich has been named executive director of Houston Ballet, succeeding Jim Nelson. Read full article: Man taken to hospital by helicopter after shooting self during police pursuit in stolen ...

Android could soon get a more colorful look thanks to a new expressive Material Design ... look with this theme. An APK teardown helps predict features that may arrive on a service in the future ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter team he thinks did it best.

It takes time to retune your business and change the way you think about your customer. But an experience map, a service blueprint, co-design, and collaborative ways of working can make it happen.