Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Sonja Kostich has been named executive director of Houston Ballet, succeeding Jim Nelson. Read full article: Man taken to hospital by helicopter after shooting self during police pursuit in stolen ...

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter team he thinks did it best.

It takes time to retune your business and change the way you think about your customer. But an experience map, a service blueprint, co-design, and collaborative ways of working can make it happen.

Introduced at the 1985 Los Angeles Auto Show, the Taurus eviscerated the boxy Granada it replaced. Ford "listened to its ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried ...

Smartphone design is a strange paradox. It’s deeply personal, yet meant to appeal to the masses. What one user finds sleek ...

Why Trump's vision to bring home all U.S. manufacturing is 'almost impossible' President Donald Trump's 'Made in America' push is prompting some U.S. companies to expand domestic production ...

Babak Taheri, Ph.D., professor in the Department of Hospitality, Hotel Management and Tourism at Texas A&M University, published research that looks at how the hospitality industry can use service ...

Bank of America is a full-service bank that offers several different ... an AI virtual assistant that can provide advice based on a customer’s spending habits and help them make better financial ...