Companies are adopting AI to optimize field service management and improve CX, ISG finds. Plus, Gartner names five technologies expected to see high levels of investment in the finance function.

April averaged 165 million robocalls/day and 1,910 robocalls/second, up 6.5 percent from March's average of 155 million robocalls/day and 1,794 robocalls/second. That's also a 12.3 percent increase on ...

The report also points out that contact center leaders are less than enthused about their ROI to date on AI investments, but they expect returns to increase.

Algolia powers a cross-platform context layer for intelligent agents from platforms like Salesforce and Adobe.

Less than a month out from PegaWorld 25, Paul Greenberg and I, (aka The CRM Playaz), have our annual pre-conference visit from Founder and CEO Alan Trefler. We get a taste of what to expect when we ...

AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

Post-sale customer engagement, an often-overlooked part of the customer life cycle, helps B2B companies with customer retention, loyalty, growth, and advocacy, according to a new report from Forrester ...

DoubleVerify's Pre-Screen Safety and Suitability Solution enables advertisers to apply trusted third-party protections across Google's SPN inventory.

The Clay partnership with TrustRadius enables tech vendors to leverage buyer intent signals for marketing and sales outreach.

ServiceNow at its annual customer and partner event, Knowledge 2025 in Las Vegas, introduced partnerships with NICE and Amazon Web Services.

Blend Labs has integrated Glia's chat, voice, video, and artificial intelligence tools directly into its Digital Banking platform, allowing lenders to answer questions, guide loan applicants through ...

Highspot, a go-to-market enablement platform provider, has launched its Spring '25 product release with enhanced digital rooms, artificial intelligence-powered content workflows, and robust buyer ...