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You always have the option, instead, of training your workforce from within and cultivating them, but even that requires you ...

Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based Contact Centre Solutions team to The Bulrushes in Boldon Business Park, Bolden. The ...

The Challenge – With heavily manual processes in place, it was clear that a more automated approach was required for the management of its then 170 contact centre colleagues. The existing processes ...

Jim Fleming, WFM Solutions Consultant at Sabio Group, discusses. As the business landscape continues to evolve, workforce planning is becoming more complex and dynamic thanks to companies across all ...

Nutun, in partnership with leading British menswear retailer Charles Tyrwhitt, has been awarded the prestigious “Best Customer Service Into Europe” title for the second consecutive year at the ...

Calabrio, the workforce performance company, have announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s ...

In our fast-paced, technology-driven world, for many, being placed on hold is a familiar experience, but have you ever stopped to consider just how much hold music can impact the customer journey?

The largest awards programme that recognises contact centre talent in the UK is now OPEN and accepting entries. Just register on the website, choose your categories, and fill in the short form. It’s a ...