Is Your Digital Customer Experience Paying the Price? Ben Le Feuvre. Head of Network Services at Sabio Group discusses.

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 according to Content Guru contact centre survey ...

New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent ...

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For the full picture of contact-centres.com to include, advertising opportunities, website statistics, subscribers and advertising rates download our Media Pack. 147 Media is a media publishing ...

You always have the option, instead, of training your workforce from within and cultivating them, but even that requires you ...

Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based Contact Centre Solutions team to The Bulrushes in Boldon Business Park, Bolden. The ...

The Challenge – With heavily manual processes in place, it was clear that a more automated approach was required for the management of its then 170 contact centre colleagues. The existing processes ...

Working in customer service is no easy task. But before we dive in, let’s take a moment to ask: what does customer service look like in 2024? You probably recognise it as a constant flow of chat, ...