Opinions expressed are those of the author. The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the ...

Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more. Measuring ...

Amazon.com Inc. is encouraging customer service employees at some US call centers to work from home, signaling the company’s preference for remote work in certain roles that would help save ...