Here, two small-business owners offer advice for collecting customer reviews and using them to scale their businesses. Ask for reviews Ann Noder emails clients to ask them to leave reviews for her ...

As the name implies, this form of feedback occurs when you send an email or pop-up response, asking users to leave a review on your product or service. You have to put in a little work here.

Having been the president of a 72-year-old small business in the manufacturing industry for the past 30+ years, my answer to both of these questions is the same: Small businesses need to listen to ...

Showing you value feedback builds customer trust It may be tempting to ignore or even delete negative customer reviews. But Leff said business leaders should address all reviews, both negative and ...

Customer satisfaction surveys are a form of research in which you ask your customers for their views on issues that indicate how well or how badly your company is performing. Satisfaction surveys ...

Knowing your customers' views about your products or services is vital. Find out how to get customer feedback and use it for ...

3 Things Customers Expect From Small Businesses Customers have many expectations, but you can only meet some of their needs. Published Feb 03, 2023 at 8:30 AM EST ...

While 51% of small businesses believe analytics are critical, only 45% actually track customer behavior through their data. 72% of businesses struggle to gather consistent feedback across channels.

But that trend has reversed, with overall small business customer satisfaction climbing 13 points (on a 1,000-point scale) to just 2 points lower than its pre-pandemic high, according to the study.