ServiceNow began with IT service management, expanded within the IT function, and more recently directed its workflow ...

So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your guide for fueling seamless customer experiences. Inside, ...

By combining the strengths of ServiceNow Customer Service Management (CSM) and the Five9 platform, the solution will create more streamlined self-service and assisted service operations and unify ...