In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...