When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

Customer experience is at the heart of digital revolution, SAP executives told South African users attending the Saphila 2019 Conference underway at Sun City, North West Province South Africa. Going ...

SAP is adding enhancements to its Next-Generation Support concept, including developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an ...

This SAP Connect 2025 Customer CX Keynote features leaders from Boeing, Wela, and Migros, and explored how to create loyalty-led growth through superior customer experiences, and for anyone using SAP ...