In Consumer Reports’ labs, we design tests that identify which products are the best at what they do. But to find out which ones are also the most reliable and make customers the happiest, we rely on ...

When it comes to getting a lot of information in a short period, a questionnaire may be the answer. Questionnaires contain lists of questions in open-ended or closed-ended formats. While it takes time ...

The analysis of fill-in behaviors revealed the following. (1) Respondents do not necessarily return the questionnaires immediately after they complete it, with some doing so just because of the ...